Frequently Asked Questions

Here are answers to some of our most commonly asked questions.

BlackBox Hosting’s Managed Private Cloud differs significantly from public cloud solutions in several key aspects. Our Managed Private Cloud is specifically designed for high security, ensuring enhanced protection for your data and applications. We utilize diverse routing across two Tier 3+ data centers, offering robust and reliable infrastructure. Our advanced security measures include layered DDoS mitigation with IDS alerting, and next-generation Fortinet firewalls with deep inspection IPS, providing an extra layer of defense against cyber threats.

Additionally, our Managed Private Cloud includes load balancers with WAF site protection, ensuring efficient traffic management and security. We also prioritize data resilience and recovery, offering DR replication with a 1-second RPO, ensuring minimal data loss irrespective of server count, and backups managed with Veeam for secure data restoration.

In contrast, public clouds typically focus on scalability and convenience but may not offer the same level of dedicated resources, personalized security measures, and tailored performance optimization that our Managed Private Cloud provides. BlackBox Hosting’s Managed Private Cloud is thus an ideal solution for businesses seeking a secure, reliable, and high-performance cloud environment

Our managed private cloud offers exclusive control, enhanced security, and predictable costs. With expert management and no DIY setup, it ensures your critical workloads run seamlessly while you focus on your business. BlackBox Hosting’s Managed Private Cloud offers enhanced security, including advanced DDoS mitigation and next-generation firewalls, ensuring robust protection for your data. Our reliable infrastructure across Tier 3+ data centers guarantees high uptime and performance. Additionally, with straightforward and transparent billing, clients enjoy predictable costs without hidden fees, making it an ideal solution for businesses seeking a secure, dependable, and cost-effective cloud hosting environment.

Our Managed Private Cloud offers top-tier security measures to ensure the highest level of data protection and network safety. We operate across two Tier 3+ data centers with diverse routing for enhanced reliability. Our advanced, layered DDoS mitigation system, coupled with IDS (Intrusion Detection System) alerting, ensures robust defense against various cyber threats. We employ Fortinet’s next-generation firewalls with deep inspection IPS (Intrusion Prevention System) for proactive threat prevention. Additionally, our infrastructure includes load balancers with WAF (Web Application Firewall) for site protection, ensuring secure traffic management. For data resilience, we offer DR (Disaster Recovery) replication with a 1-second RPO (Recovery Point Objective), guaranteeing minimal data loss, regardless of the number of servers. Plus, our backups are powered by Veeam, providing reliable and efficient data recovery solutions.

Our Managed Private Cloud is designed to deliver exceptional performance and reliability. We proactively monitor all virtual machines (VMs) within our cloud infrastructure, ensuring continuous and efficient operation. Our system is equipped with comprehensive alerting and notification mechanisms, allowing us to swiftly respond to and resolve any potential issues. We proudly uphold a Service Level Agreement (SLA) guaranteeing 99.99% uptime, a benchmark we consistently exceed. This commitment to unparalleled uptime and our proactive monitoring approach ensure that our Managed Private Cloud customers enjoy robust, reliable, and high-performing cloud services at all times

Our Private Managed Cloud is engineered for optimal scalability to cater to your evolving business requirements. We consistently maintain a capacity for 100 virtual machines (VMs) at any given time, enabling flexible and efficient scaling of your resources. Moreover, resources can typically be hot-added without any downtime, ensuring a seamless scaling experience. This capability allows your infrastructure to adapt in real-time to increasing demands, supporting the growth of your operations without any compromise in performance or security, and minimizing disruptions to your business processes

Our approach to data backup and disaster recovery is meticulously crafted for maximum security and efficiency. We use Veeam to implement a robust 3-2-1 backup strategy, ensuring your data is always securely backed up. Our Veeam backup locations are fortified with immutability to safeguard against threats like cryptolocker, employing encryption both at rest and in transit. This is supported by dedicated RAID 60 disk systems, offering complete peace of mind regarding data integrity.

For our disaster recovery (DR) service, we ensure every second replication of all virtual machines (VMs) from SAN to SAN, irrespective of the number of servers. This allows us to offer an industry-leading Recovery Point Objective (RPO) of just 1 second and a Recovery Time Objective (RTO) equivalent to the start-up time of the VM. This combination of cutting-edge technology and strategic planning ensures that your data is not only safe but can be swiftly restored with minimal downtime, keeping your operations running smoothly even in the face of unforeseen events.

Our Managed Private Cloud, you are granted substantial control over your infrastructure. You will have full server access, including console access, which allows for comprehensive management and monitoring of your server environment. Additionally, the management of firewalls and load balancers is flexible, offering a co-managed approach where you can collaborate with our team for tailored security and traffic management. However, certain aspects like storage and network backup are fully managed by us, ensuring that these critical components are handled by experts for maximum efficiency and reliability. This blend of control and managed services ensures that while you have the freedom to administer key elements of your infrastructure, you can also rely on our expertise for the more complex and essential aspects of your cloud environment.

Our Managed Private Cloud services are structured around a fixed pricing model. This approach ensures that our billing is straightforward and easy to understand, with no hidden fees or unexpected costs.

Managed private cloud providers often adhere to various industry standards and certifications to ensure compliance with regulatory requirements. They may offer tools and services to help organisations meet their specific compliance needs.

Our Managed Private Cloud services uses a expeert team composed entirely of highly technical staff, eliminating the need for first-line engineers. This means that when you reach out for support, you’re immediately connected with a knowledgeable expert capable of quickly and effectively resolving your issues. Furthermore, we offer comprehensive professional service support, which includes assistance in designing and scaling your services in the most efficient and effective manner. Our focus is not only on solving immediate technical problems but also on ensuring that your cloud infrastructure is optimally aligned with your business needs.

We ensure that data migration to and from our Managed Private Cloud is as straightforward and hassle-free as possible. We provide full assistance with any migration to our service, taking on a significant portion of the ‘heavy lifting’ involved in the process. Our experienced team works closely with you to facilitate a smooth transition, minimizing downtime and ensuring that your data is securely and efficiently transferred to our cloud environment.

We offer a wide range of network connectivity options in our Managed Private Cloud, tailored to meet the specific technical requirements of each client. We understand that every client has unique needs, so we approach connectivity on a case-by-case basis. This process involves a detailed analysis of your exact requirements, ensuring that the connectivity solution we provide aligns perfectly with your business objectives and technical needs. Our flexible approach allows us to configure the most appropriate and effective network connectivity for your private cloud environment

Our Managed Private Cloud is designed with flexibility in mind, allowing for the customization of infrastructure and configurations to align with your organization’s specific requirements and workload needs. We understand that every business has unique demands, and our cloud solutions are structured to be adaptable, ensuring that your infrastructure can be tailored to suit the exact specifications and performance criteria of your operations.

At BlackBox Hosting, we offer comprehensive Service Level Agreements (SLAs) for our Managed Private Cloud services. We are committed not only to meeting these SLAs but consistently exceeding them. Our dedication to maintaining high standards in service and performance ensures that our clients receive the best possible experience with maximum uptime, reliability, and support. By continuously surpassing our SLA commitments, we demonstrate our unwavering commitment to providing superior cloud hosting services.

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