Image module
Offering total peace of mind

Service Level Agreements

All of our cloud hosting solutions come with the BlackBox Hosting Service Level Agreement (SLA), which gives our customers complete peace of mind knowing that we guarantee the highest level of service.

We do not believe in multi-level SLAs based upon the price you pay or the size of the hosting engagement. We believe that all of our clients must be provided with the same high level of service, whether you host one or hundreds of servers with us.

BlackBox Hosting will ensure that your data is protected and secure so you can focus on your business.

  • 24/7 support and monitoring across all of our services
  • 24/7 remote hands support
  • Guaranteed 15-minute response times with 99% of issues resolved within the hour
  • 1-hour hardware replacement warranties
  • 99.99% network uptime guarantees

As with all of our services, we do not advocate a ‘one-size fits all’ approach; we take the time to understand your requirements before designing a secure product that simply works for you.

Developed to streamline your IT processes, increase and enhance productivity, BlackBox Hosting’s Service Level Agreements come with expert, readily accessible support as standard.

To find out more about what BlackBox can offer you for cloud,
custom rack space, co-location or hosting solution designs

simply give us a call on +44 02037 407840 or email us by clicking here.